Terms of use

1. Definitions

System: the A3.Insurance software suite with a web interface, a client portal and an API. Client: an insurance company or other organization that has signed a contract with A3.Solutions. User: a person who works in the system on behalf of the client. Data: any information the client processes in the system.

2. Access to the system

Access is provided under the contract. The client admits only authorized users to the system, keeps account credentials secret and reports any compromise immediately, uses the system only for the lawful purposes of the contract and does not give access to third parties without the written consent of A3.Solutions.

3. Service level

Monthly availability by plan: Starter 99.5% (up to 3.6 hours of downtime), Professional 99.9% (up to 43 minutes), Enterprise 99.99% (up to 4.4 minutes). Scheduled maintenance is carried out outside business hours with at least 48 hours’ notice.

4. Data rights

The client is the sole owner of the data it uploads to the system. A3.Solutions processes the data only in the client’s interest and under the contract, does not use it for its own commercial purposes, allows it to be exported in standard formats and deletes it within 90 days after the contract ends.

5. What is prohibited

Attempts at unauthorized access to systems and data, disruption of the system and excessive load, copying and decompiling the program code, fraudulent and unlawful actions, disclosure of confidential information about the system to third parties.

6. Liability

A3.Solutions is responsible for data safety within the security measures of the contract, for the system’s compliance with the stated characteristics and service level, and for timely fixing of critical errors. A3.Solutions is not liable for losses caused by third parties or force majeure, for misuse of the system by the client’s users, or for the client’s decisions based on system data.

7. Intellectual property

The program code, algorithms, design and documentation of A3.Insurance belong to A3.Solutions. The client receives a limited license to use them under the contract.

8. Termination

The contract may be terminated by mutual consent of the parties at any time, by the client with 30 days’ notice, by A3.Solutions with 14 days’ notice if the client materially breaches the terms, and immediately if section 5 is breached.

9. Changes to the terms

A3.Solutions may change the terms by notifying the client at least 30 days in advance. Continued work in the system after the changes take effect means acceptance of them.

10. Contacts

Legal questions: legal{'@'}a3.solutions. Address: Almaty, Kazakhstan.